FAQs

  1. Do I have to register an account to make a purchase?

    Yes, you have to register with us at Changing Room to make a purchase. This is to facilitate a hassle free shopping experience when you shop at Changing Room. Once you register at Changing Room, we will have a record of your details so that you save the time filling up these details each time you want to make a purchase. What's more? You get to enjoy exclusive discount when you sign up an account with us and earn loyalty points whenever you a make purchase. So why wait? Start signing up an account with Changing Room now by clicking here.

    Note: If you do not wish to receive updates from us, you can drop us an email to us at support@changingrm.com.

  2. Why I can't receive eNewsletter from Changing Room?

    Once you register an account at Changing Room, you will get to receive eNewsletter about our latest collection or updates. If you do not receive any eNewsletter after you sign up with us, please add support@changeingrm.com to your contact list. If this problem still persist, kindly notify our customer support team through email at support@changingrm.com and they will assist you further.

  3. I can't sign into my account at Changing Room. What should I do?

    If you are unable to sign into your account at Changing Room, click on [Log in/ Sign Up] at the right corner of our website. Once you load into the registration page, click on [Forgot your password?] and a new password request verification email will be sent to you. Click on the link provided in the verification email to confirm the new password request. A new password will then be sent to you in the next email.

  4. How do I place an order?

    For the procedures to place an order at Changing Room, please refer to the Shopping Guide by clicking here.

  5. How is the delivery fee calculated?

    The delivery fee is calculated based on the following formula:

    Apparel = 1 unit
    Shoes and bags = 3 units
    Normal Postage 1st unit = SGD2.00
    Every subsequent unit = SGD0.50
    Registered Postage/ Courier 1st unit = SGD3.75
    Every subsequent unit = SGD0.50

    Delivery will take 3-5 working days (excluding weekends and public holidays) from the day you receive our delivery notfication email. If you do not receive your items by 5 working days, do notify us through email at support@changingrm.com and our customer support officer will assist you.

  6. Can I cancel my order?

    We apologise that all orders are finalised once you confirm it at the checkout page. Kindly contact our customer support team thorough email at support@changingrm.com and we will try our best to assist you.

  7. How do I make payment?

    After placing an order, a payment request email will be sent to the email address you used to register with us. Kindly make proceed with bank transfer to either one of the following banks.

    DBS Savings Plus Bank Code:7171   Branch Code:011
    Account Number: 011-7-021370
    UOB UNIPlus Account Bank Code:7375   Branch Code:047
    Account Number: 354-372-441-4
    Standard Chartered e$aver Account Bank Code:7144   Branch Code:057
    Account Number: 57-2-979281-2

    After transfer is completed, please log into your account at Changing Room to fill in the transaction number, bank you utilised to carry out the transfer and the bank account you transferred to.

    Please note that inter-bank transaction will take 3 working days to be credited into our account. In order to speed up the order confirmation process, we strongly recommend bank transfer to be made within the same bank.

    Note: We are in the pipeline of providing alternative mode of payment.

  8. How do I know my payment is successful?

    Once we received your payment, a payment confirmation email will be sent to you. If you do not receive our email after 2 working days from transfer (4 working days for inter-bank transfer), kindly contact our customer support team as soon as possible to verify.

  9. What are loyalty points and how do I utilise it?

    Be rewarded when you shop at Changing Room. For every SGD1 spent, you get to earn 1 loyalty point. Every 500 loyalty points is valued at SGD10. Do take note that each loyalty point is only valid for 6 months from the date you convert the loyalty points to voucher. The voucher is valid for a minimum purchase of SGD25 (excluding delivery fees).

    You can view your loyalty points by clicking on the [Loyalty] button at the top of the page after logging in. You will be able to convert the points to voucher once the order is completed. A voucher code will then be generated for you to use during the next Check out process.

    So why wait? Start shopping and earn at the same time.

  10. 10. How long do I have to wait for my items?

    Stock will arrive Singapore within 8 - 10 workings days upon room closure. Once we received the stock, our logistic team will carry quality check and sorting procedure followed by delivery. A delivery notification email will be sent and you should receive your purchase within 4 workings days from the reception of the email. Kindly contact us if you do not receive your purchase after 4 workings day from the reception of delivery notification email. Our customer support team will investigate into this matter and reply to you as soon as possible.

  11. Do you deliver to countries other than Singapore?

    Currently we are in the process of offering overseas shipping to our customers residing out of Singapore. Please check our website for more updates regarding overseas shipping or you may wish to email our customer support team at support@changingrm.com for more information. Alternatively, like us on Facebook or follow us on Twitter to receive instant updates about our website.

  12. What should I do if I received an incorrect item from what I have ordered?

    In the event when you received an item that is not what you have ordered, kindly contact us through email at support@changingrm.com and our customer support team will guide you will the procedure for the exchange.

  13. Do you have a size guide?

    Most of our apparel are free-sized and the approximate measurements are provided in the item details page of each product. Kindly note that the measurements provided is an approximate so there might be 3-5cm variance.

  14. Can I purchase gift voucher for my friend?

    We are in the pipeline of bring this service to you. Please stay tune to our website regularly for more updates. Alternatively, like us on Facebook or follow us on Twitter to receive instant updates about our website.

  15. How do I contact the customer support team?

    Customer satisfaction is of utmost importance to Changing Room. We are always open to comments or even complaints about our products and services. So please do not hesitate to contact our customer support team by submitting the contact /enquiry form (click here) or directly email to us at support@changingrm.com.